The Hospice CHAPS Education edition of valuable insights by our own hospice & palliative professionals covers the following CAHPS survey question: Discharge from Hospice Q: What are the three reasons a hospice may discharge a patient? 1. The patient moves out of the hospices service area or transfers to another hospice. Examples of moving out…
Read more“Efficiency is doing things right. Effectiveness is doing the right things.” — Peter Drucker Reducing turnover and retaining your hospice staff is a critical element to your agency’s success. Reducing turnover impacts your agency’s ability to deliver consistent care with familiar faces which affects patients, referrals, CHAPS reporting, business operations, and much more. Performance, having well…
Read more“People buy into the leader before they buy into the vision.” — John Maxwell Keeping your hospice team members long-term is a critical element to your agency’s success. The stability impacts the delivery of consistent care which affects patients, referrals, CHAPS reporting, business operations, and much more. Leadership, team members confidence in their company’s leadership…
Read more“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” – Simon Sinek Keeping your hospice team members long-term is a critical element to your agency’s success. The stability impacts the delivery of consistent care which affects patients, referrals, CHAPS reporting, business operations, and much more. 7 Elements…
Read more“If you want to go fast, go alone. If you want to go far, go together.” – African proverb Retaining your team members is especially critical for hospice providers. The ability to keep team members long term and provide consistent care affects patients, referrals, CHAPS reporting, business operations, and much more. 7 Elements of Staff Retention…
Read moreStaff retention is an issue across all businesses. In healthcare however, and especially in hospice, keeping your team members is not just difficult, but is crucial to the fundamental purposes of your company. The ability to keep your team members long term affects patient care, referrals, chaps reporting, and much more. 7 Elements of Staff…
Read moreIt’s very clear that at the end of the day, it’s not the nurses, social workers, event coordinators or office managers in the facilities who make the decision if that facility is hospice minded or even which agency to choose to have a relationship with. They have input and influence, to a lesser or greater…
Read moreWe talk a lot in hospice about how hospice helps patients. Whether it’s the in-service presentations for facilities, marketing materials and messaging for your referral sources, and articles and social media posts across the digital universe, the focus of hospice benefits is primarily, how hospice helps patients. Speaking with a marketer at one of the…
Read moreTelehealth does not improve communication. Saying that telehealth improves communication in hospice is like saying you can’t be alone at a party. You’re at a party and around people therefore you must not be alone. You’re communicating via telehealth therefore telehealth must be improving communication. Nope. Telehealth improves access to care. Your team can make…
Read moreQ: What are the levels of hospice care and when is each appropriate? A: There are four levels of hospice care. Find out more about each level and when it is appropriate. Levels of Care: Routine Home Care (RHC): Routine Home Care is the most common level for hospice patients. Most hospice patients start on…
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