From our deep experience in hospice – from both the provider side and now on the side of delivering hospice software and services to local independent agencies across America, hospice agencies are built by people who are professional, altruistic, caring, and compassionate. When we talk about diversity and inclusion, especially in hospice, it’s easy for…
Read more“Money! Are you freaking kidding me?!? All hospice is is a greedy money making killing machine! Nice tools you have here to streamline the death of loved ones! Not once did I read where you acknowledge that you are putting souls into eternity! God help us!” While many people are scared of hospice and don’t…
Read moreThe Hospice CHAPS Education edition of valuable insights by our own hospice & palliative professionals covers the following CAHPS survey question: Discharge from Hospice Q: What are the three reasons a hospice may discharge a patient? 1. The patient moves out of the hospices service area or transfers to another hospice. Examples of moving out…
Read more“People buy into the leader before they buy into the vision.” — John Maxwell Keeping your hospice team members long-term is a critical element to your agency’s success. The stability impacts the delivery of consistent care which affects patients, referrals, CHAPS reporting, business operations, and much more. Leadership, team members confidence in their company’s leadership…
Read moreStaff retention is an issue across all businesses. In healthcare however, and especially in hospice, keeping your team members is not just difficult, but is crucial to the fundamental purposes of your company. The ability to keep your team members long term affects patient care, referrals, chaps reporting, and much more. 7 Elements of Staff…
Read moreThe corona virus pandemic has upended the traditional service sales process. Unlike service sales, product sales have shown resiliency and flexibility to adapt to the new reality. This adaptability is not because product salespeople are better – it is because they are less important! For a growing number of product companies the position can be…
Read moreWhile hospice care is a priceless service to patients and families, the hospice industry is hyper-competitive. Our hospice & palliative experts provide advice & insights on how small & mid-size agencies can get more referrals even in our new normal of Covid-19. While many of the principles of service sales are the same regardless of…
Read moreJared Spool, the writer, researcher and usability expert, once said: “Good design, when it’s done well, becomes invisible. It’s only when it’s done poorly that we notice it.” Often though, poor design may not be noticed at first glance and only hits you when you’re using the product. By then it’s too late; you’ve bought…
Read moreUnlike traditional industries, hospice & palliative care providers have organizational & operational structures that pose unique challenges to alignment. While team members may be philosophically aligned around the idea of providing great personalized care to each patient, each team and team member can often find themselves so focused on their tasks and specific goals that…
Read moreHow Hospice Tools Maximizes Hospice RCM Hospice Tools is the powerfully simple EMR built from the ground up for hospice & palliative agencies. From intake through billing Hospice Tools simplifies hospice management. Our clinical experts have designed professional workflows that are user friendly ensuring accurate and streamlined charting. Our billing experts handle any payer while…
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