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Improve All Your CAHPS Survey Results

The CAHPS Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. The Hospice survey includes measurements such as: Communication with family Getting timely help Treating patient with respect Emotional and spiritual support Help for pain and symptoms Training family to care for…

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Clinicians in the Field, Part-Time Doctors, & Your Hospice

When Covid hit, and throughout this long ordeal, hospice agencies struggled with many of the same operational issues that just about everyone faced. Agencies dealt with staff members getting ill and unlike other illnesses – Covid could plow through an agency and infect numerous people who were out for extended periods of time. Local independent…

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Hospice Forms Library & Charting Checklists

Hospice Tools flex-forms library has virtually all the hospice charting documentation forms your agency needs – from admission orders through your final bereavement discharge summary. The forms flow automatically to your timesheets, HIS, show trend histories within documents, and are customizable to match your workflows. Paper forms, such as benefit elections, are easily transformed into…

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Hospice & Staff Retention: Part 4, Leadership

“People buy into the leader before they buy into the vision.” — John Maxwell Keeping your hospice team members long-term is a critical element to your agency’s success. The stability impacts the delivery of consistent care which affects patients, referrals, CHAPS reporting, business operations, and much more. Leadership, team members confidence in their company’s leadership…

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Hospice Staff Retention: Patient Care, CHAPS & More. Part 1. Alignment

Staff retention is an issue across all businesses. In healthcare however, and especially in hospice, keeping your team members is not just difficult, but is crucial to the fundamental purposes of your company. The ability to keep your team members long term affects patient care, referrals, chaps reporting, and much more. 7 Elements of Staff…

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Hospice Telehealth: A Communication Myth with CAHPS Impact

Telehealth does not improve communication. Saying that telehealth improves communication in hospice is like saying you can’t be alone at a party. You’re at a party and around people therefore you must not be alone. You’re communicating via telehealth therefore telehealth must be improving communication. Nope. Telehealth improves access to care. Your team can make…

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CAHPS Education: Levels of Hospice Care

Q: What are the levels of hospice care and when is each appropriate? A: There are four levels of hospice care. Find out more about each level and when it is appropriate. Levels of Care: Routine Home Care (RHC): Routine Home Care is the most common level for hospice patients. Most hospice patients start on…

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Hospice Patients, 911 & Hospitals

Hospice & Hospital Fast Facts 1 out of every 5 hospice patients unenrolls from the hospice program. 25% of hospice patients that left the hospice program, or 6.7% of hospice admissions, resulted in hospitalization. Roughly 300,000 hospice patients unenroll of which over 100,000 hospice patients leave the program for hospitalization. The majority of these patients,…

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Hospice Certifications

Certification that are accurate and timely are a key element in managing a compliant hospice agency. Certifications are not only for medical record compliance and proper patient care, but also impact the efficiency and success of the billing department to get claims paid in a timely manner. Hospice Benefit Periods First, we have to define…

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Part II: Supercharge Hospice Referrals with Objection Handling

In part one we discussed the process for how hospice marketers should handle objections. You can read the full article here: https://www.hospicetools.com/supercharge-your-hospice-referrals-with-objection-handling/ To recap, when presented with an objection there are 5 tips to remember: 1. Stop Take a breath. Don’t say anything for at least 1-2 seconds. Responding immediately means you haven’t heard the…

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