“Really big people are, above everything else, courteous, considerate and generous – not just to some people in some circumstances – but to everyone all the time.” – Thomas J. Watson Courtesy is the hospice outcome that matters I recently spoke with a doctor who works in a hospital and complained about the HCAHPS –…
Read more“The present moment, if you think about it, is the only time there is. No matter what time it is, it is always now.” – Marianne Williamson The Importance of Being Present When Delivering Hospice Care Delivering hospice care can be difficult. Clinicians spend their days (and nights) dealing with patients and families going through…
Read more“How lucky I am to have something that makes saying goodbye so hard” Winnie the Pooh/A. A. Milne Create a Great Hospice Experience A great experience is a powerful differentiator in any market and is especially true for the hyper competitive hospice industry. Working towards creating a great experience for your patients and their families…
Read moreIntroducing the New Hospice Tools IDG Dashboard Fast, robust, & flexible. All the information you need in a single easy view. Organized: An organized & interactive IDG Agenda page built to provide all the relevant patient info at a glance while allowing you to kickoff new IDG updates for all your patients from a single location…
Read moreUnlike traditional industries, hospice & palliative care providers have organizational & operational structures that pose unique challenges to alignment. While team members may be philosophically aligned around the idea of providing great personalized care to each patient, each team and team member can often find themselves so focused on their tasks and specific goals that…
Read moreThe CAHPS Hospice Survey response rate for the upcoming public reporting period, first quarter of 2017 through the fourth quarter of 2018 (1/1/2017 through 12/31/2018) is 32%. The response rate for the current public reporting period, fourth quarter of 2016 through the third quarter of 2018 (10/01/2016 through 09/30/2018) is 32%. How does your agency’s…
Read moreThe education topic for this edition covers 2 CAHPS Survey questions: Rating of this Hospice 1. Using any number from 0 to 10, where 0 is the worst hospice care possible and 10 is the best hospice care possible, what number would you use to rate your family member’s hospice care? Willing to Recommend this…
Read moreThe Hospice Tools blog provides valuable insights by our in-house hospice & palliative professionals. The education topic for this edition covers the following CAHPS Survey question: How often did you get the help you needed from the hospice team during evenings, weekends, or holidays? The options are: A. Never B. Sometimes C. Usually D. Always…
Read moreHospice Tools is the flexible EMR built by hospice & palliative clinical & management experts. Our solution delivers a flexible, powerful, and affordable EMR that delivers smooth operations, improved compliance, user-friendly charting, and maximized revenue cycle management. We deliver hospice & palliative agencies the tools to simplify hospice & palliative care management to deliver top…
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