Jared Spool, the writer, researcher and usability expert, once said: “Good design, when it’s done well, becomes invisible. It’s only when it’s done poorly that we notice it.” Often though, poor design may not be noticed at first glance and only hits you when you’re using the product. By then it’s too late; you’ve bought…
Read moreUnlike traditional industries, hospice & palliative care providers have organizational & operational structures that pose unique challenges to alignment. While team members may be philosophically aligned around the idea of providing great personalized care to each patient, each team and team member can often find themselves so focused on their tasks and specific goals that…
Read moreThe education edition of valuable insights by our in-house hospice & palliative professionals covers the following CAHPS survey question: While your family member was in hospice care, did the patient get as much help with pain as needed? The potential answers for this question are: Never Sometimes Usually Always The answer you want your agency…
Read moreThe hospice & palliative care industry is hyper-competitive and dominated by hospital & large health care systems as well as multi-state & national hospice agencies. Independent agencies often lack the resources to get their message out and compete for referrals. Recently yet another article was published and is making the rounds stating that patients have…
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