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Hospice Billing: In-house vs. Outsourced

While hospice rating are measured based solely off CHAPS surveys of your agencies level of care, scheduling of your team, bereavement program and ‘front-end’ hospice operations, if your agency isn’t getting paid completely and timely, your care and agency ratings will suffer. We all know more than one example of when an agency was rocked…

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Tips to Get Hospice Referrals During Covid

While hospice care is a priceless service to patients and families, the hospice industry is hyper-competitive. Our hospice & palliative experts provide advice & insights on how small & mid-size agencies can get more referrals even in our new normal of Covid-19. While many of the principles of service sales are the same regardless of…

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Hospice Caregiver Contact Info

Easily Capture the Right Caregiver Information for Better Care & CAHPS Survey Response Rates Check out our Insights Article on choosing the right Primary Caregiver and other tips to improve survey response rates: https://www.hospicetools.com/cahps-tips-increase-your-hospice-survey-response-rates/ “Select the right caregiver to receive the survey. Don’t simply default to the spouse or P.O.A. Here is a section from…

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Hospice Tools 360° Powerful Hospice Reports & Dashboards

Introducing the New Recert F2F Report Plan for upcoming face to faces by: Outlining the due dates and time frames for completion of the face to faces Easily identify which patients will need face to face visits thru easy sort by benefit period and hospice insurance coverage Ensure compliance with completion of the Face-to-Face documentation…

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Hospice CAHPS Pro Tip: Keep People In The Loop

“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.” ― Elon Musk Communication is vital to effective hospice care. Hospice is more than just symptom and pain relief. While those issues are at the core of the clinical…

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Hospice CAHPS Pro Tip: Empathy in Hospice Care

“Could a greater miracle take place than for us to look through each other’s eyes for an instant?” ― Henry David Thoreau Hospice professionals see people at their worst: patients suffering a terminal illness and are no longer pursuing curative treatment. Family members dealing with their loved one staring down a ticking clock. Patients in…

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Hospice CAHPS Pro Tip: Care On Their Terms

“A problem is a chance for you to do your best.” ― Duke Ellington A hospice nurse who was interviewed for this piece said in relation to the concept of delivering care to patient on their terms and not the care clinicians think is best, “if the patient is non-compliant it means we have the…

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Hospice CAHPS Pro Tip: Don’t Judge

“When you judge others, you do not define them, you define yourself” ― Earl Nightingale   Hospice is intensely personal, especially when it comes to visiting patients in their home. Patients and family members can be living under intense pressure. Hospice professionals can be challenged by a near infinite number of situations that can trigger a…

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Hospice CAHPS Pro Tip: Emotional IQ

“Being confident you are right is not the same as being right.” ― Steven D. Levitt   Hospice is a people heavy business.  From coworkers to facility teams to patients and their families, working in hospice means constant interaction with others. Many of these interactions are emotionally charged & powerful. A hospice liaison may be the…

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Hospice CAHPS Pro Tip: Hear Your Patients

“It is not important what is said, what is important is what is heard.” ― Jeffrey Fry It takes a lot of self-control to be an active listener. Good listeners work at the skill of absorbing what another person is saying.  Merriam-Webster defines listening as: to pay attention to sound (listen to music) to hear something…

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