Easily Capture the Right Caregiver Information for Better Care & CAHPS Survey Response Rates
Check out our Insights Article on choosing the right Primary Caregiver and other tips to improve survey response rates: https://www.hospicetools.com/cahps-tips-increase-your-hospice-survey-response-rates/
“Select the right caregiver to receive the survey. Don’t simply default to the spouse or P.O.A. Here is a section from the CMS Quality Assurance Guidelines v6.0, Sept. 2019: One caregiver category does not automatically have preference over another. Hospices should not prioritize a primary informal caregiver that is a family member over a friend, as a friend may have more knowledge regarding the decedent’s hospice care than a family member.”
New options for Caregiver Information in eDocs include capturing and displaying key data:
- Legal Status
- Primary Language
- Other/Info Note and more!
Relationship has been changed from a free-text field to a drop-down box with many common relationships. This can help minimize errors from typos and improve reporting.
If a specific relationship option does not apply, you can select “Other (family member)” or “Other (non-family member)” and enter custom information in the Other Note/Info field.
This field can also be used to capture quick notes that will aid in communications with a caregiver.
The Legal Status field can be used to capture and additional status that a caregiver has, such as POA or Guardian.
All this information is available at a glance when viewing a caregiver listing in the chart:
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