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Easily Capture the Right Caregiver Information for Better Care & CAHPS Survey Response Rates

Check out our Insights Article on choosing the right Primary Caregiver and other tips to improve survey response rates:

Select the right caregiver to receive the survey. Don’t simply default to the spouse or P.O.A. Here is a section from  the CMS  Quality Assurance Guidelines v6.0, Sept. 2019: One caregiver category does not automatically have preference over another. Hospices should not prioritize a primary informal caregiver that is a family member over a friend, as a friend may have more knowledge regarding the decedent’s hospice care than a family member.”

New options for Caregiver Information in eDocs include capturing and displaying key data:

  • Legal Status
  • Primary Language
  • Other/Info Note and more!


Relationship has been changed from a free-text field to a drop-down box with many common relationships. This can help minimize errors from typos and improve reporting.


If a specific relationship option does not apply, you can select “Other (family member)” or “Other (non-family member)” and enter custom information in the Other Note/Info field.

This field can also be used to capture quick notes that will aid in communications with a caregiver.


The Legal Status field can be used to capture and additional status that a caregiver has, such as POA or Guardian.


All this information is available at a glance when viewing a caregiver listing in the chart:


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  • Customizable forms & reports
  • Fast & smart IDG Dashboard
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  • Automatic Compliance: Auto Build, Audit Mode
  • Easy Volunteer Management 
  • Palliative Charting
  • Hospice & Palliative Billing and more!

Built from the ground up to simplify hospice & palliative management, Hospice Tools delivers improved compliance & smooth operations.

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