Choosing hospice is a big decision for patients and their families. This choice often comes during an emotionally charged time, while people are navigating a trauma. A well-executed hospice patient intake process can make all the difference. Intake is your agency’s opportunity to build trust and ensure a smooth transition to care. Check out some…
Read moreMedicare’s Additional Documentation Requests (ADRs) may seem scary and can be a hassle to navigate, but they’re also a great opportunity to ensure and showcase your hospice agency’s awesome care and compliance. By staying organized and with a few simple tips, your agency can easily handle ADRs. What are ADRs? Medicare uses ADRs to double-check…
Read moreIn our previous HIS informational post we focused on the best practice of confirming the uploaded file was marked successfully completed rather than relying on upload accepted as completed status. In addition to confirming that the submission is marked completed, there are certain severe yet common errors which will only appear in the CASPER Final…
Read moreSubmitting your Hospice Item Set (HIS) form is critical to your hospice agency’s financial health. CMS will not proactively notify your agency that records have been rejected until they send a bill for up to 4% of your claims revenue. It is a vital best practice after uploading your HIS zip file click the Submission…
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Read moreThe CAHPS Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. The Hospice survey includes measurements such as: Communication with family Getting timely help Treating patient with respect Emotional and spiritual support Help for pain and symptoms Training family to care for…
Read more“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” – Simon Sinek Keeping your hospice team members long-term is a critical element to your agency’s success. The stability impacts the delivery of consistent care which affects patients, referrals, CHAPS reporting, business operations, and much more. 7 Elements…
Read moreIt’s very clear that at the end of the day, it’s not the nurses, social workers, event coordinators or office managers in the facilities who make the decision if that facility is hospice minded or even which agency to choose to have a relationship with. They have input and influence, to a lesser or greater…
Read moreSuccessful hospice agencies are laser focused on 3 foundational pillars of service. The 3 Cs Coordination Communication Cohesiveness The Hospice & Palliative industry is not your typical 9-5. Hospice is non stop 24/7/365; your people are still working nights, weekends, and holidays. This never stop structure requires an immense amount of coordination, communication and cohesiveness….
Read moreMobile Stats 96% of Americans own a smartphone! 74% own a laptop/desktop 52% own a tablet. Almost 20% of American adults are dependent on their smartphone as their only internet enabled device! Statistics from Pew Research These quick stats confirm what we already know, we live in our mobile devices. Mobile apps give us the…
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