The CAHPS Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. The Hospice survey includes measurements such as: Communication with family Getting timely help Treating patient with respect Emotional and spiritual support Help for pain and symptoms Training family to care for…
Read more“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” – Simon Sinek Keeping your hospice team members long-term is a critical element to your agency’s success. The stability impacts the delivery of consistent care which affects patients, referrals, CHAPS reporting, business operations, and much more. 7 Elements…
Read moreIt’s very clear that at the end of the day, it’s not the nurses, social workers, event coordinators or office managers in the facilities who make the decision if that facility is hospice minded or even which agency to choose to have a relationship with. They have input and influence, to a lesser or greater…
Read moreSuccessful hospice agencies are laser focused on 3 foundational pillars of service. The 3 Cs Coordination Communication Cohesiveness The Hospice & Palliative industry is not your typical 9-5. Hospice is non stop 24/7/365; your people are still working nights, weekends, and holidays. This never stop structure requires an immense amount of coordination, communication and cohesiveness….
Read moreMobile Stats 96% of Americans own a smartphone! 74% own a laptop/desktop 52% own a tablet. Almost 20% of American adults are dependent on their smartphone as their only internet enabled device! Statistics from Pew Research These quick stats confirm what we already know, we live in our mobile devices. Mobile apps give us the…
Read moreExpanding Telehealth for Hospice Care, Operations, & Billing This a a continuation of our previous article here: https://www.hospicetools.com/telehealth-in-the-time-of-corona/. In our previous article we discussed the new specific Telehealth forms that we created and added to our flex forms library. These forms included the Nursing Visit Telehealth for Home Visits and for Facility Visits. We also…
Read moreHospice professionals are well aware of the non-stop always-on requirements of caring for patients at end-of-life. This 24/7/365 need and philosophy means that the tools hospice pros use must be built for power and flexibility. While most patients don’t need frequency changes in between IDG meetings, no two patients are ever the same. That’s why…
Read moreTelehealth: The Must-Have Hospice & Palliative Service While it may have taken a global pandemic to move telehealth from the fringes of health care to a must-have service, now that it’s here, hospice & palliative providers need the tools to easily chart, bill, and meet regulations. In light of the fast-changing reality, Medicare has updated…
Read moreEasily Capture the Right Caregiver Information for Better Care & CAHPS Survey Response Rates Check out our Insights Article on choosing the right Primary Caregiver and other tips to improve survey response rates: https://www.hospicetools.com/cahps-tips-increase-your-hospice-survey-response-rates/ “Select the right caregiver to receive the survey. Don’t simply default to the spouse or P.O.A. Here is a section from…
Read moreIntroducing the New Recert F2F Report Plan for upcoming face to faces by: Outlining the due dates and time frames for completion of the face to faces Easily identify which patients will need face to face visits thru easy sort by benefit period and hospice insurance coverage Ensure compliance with completion of the Face-to-Face documentation…
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