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Diversity and Inclusion in Hospice

From our deep experience in hospice – from both the provider side and now on the side of delivering hospice software and services to local independent agencies across America, hospice agencies are built by people who are professional, altruistic, caring, and compassionate. When we talk about diversity and inclusion, especially in hospice, it’s easy for…

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Medical Benefits of Hospice

“Money! Are you freaking kidding me?!? All hospice is is a greedy money making killing machine! Nice tools you have here to streamline the death of loved ones! Not once did I read where you acknowledge that you are putting souls into eternity! God help us!” While many people are scared of hospice and don’t…

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Hospice Forms Library & Charting Checklists

Hospice Tools flex-forms library has virtually all the hospice charting documentation forms your agency needs – from admission orders through your final bereavement discharge summary. The forms flow automatically to your timesheets, HIS, show trend histories within documents, and are customizable to match your workflows. Paper forms, such as benefit elections, are easily transformed into…

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CAHPS Education: Hospice Discharge & Revocation

The Hospice CHAPS Education edition of valuable insights by our own hospice & palliative professionals covers the following CAHPS survey question: Discharge from Hospice Q: What are the three reasons a hospice may discharge a patient? 1. The patient moves out of the hospices service area or transfers to another hospice. Examples of moving out…

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Hospice & Staff Retention: Part 5, Performance

“Efficiency is doing things right. Effectiveness is doing the right things.” — Peter Drucker Reducing turnover and retaining your hospice staff is a critical element to your agency’s success. Reducing turnover impacts your agency’s ability to deliver consistent care with familiar faces which affects patients, referrals, CHAPS reporting, business operations, and much more. Performance, having well…

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Hospice & Staff Retention: Part 4, Leadership

“People buy into the leader before they buy into the vision.” — John Maxwell Keeping your hospice team members long-term is a critical element to your agency’s success. The stability impacts the delivery of consistent care which affects patients, referrals, CHAPS reporting, business operations, and much more. Leadership, team members confidence in their company’s leadership…

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Hospice & Staff Retention: Part 3 Connection & Engagement

“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” – Simon Sinek Keeping your hospice team members long-term is a critical element to your agency’s success. The stability impacts the delivery of consistent care which affects patients, referrals, CHAPS reporting, business operations, and much more. 7 Elements…

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Hospice Patients, 911 & Hospitals

Hospice & Hospital Fast Facts 1 out of every 5 hospice patients unenrolls from the hospice program. 25% of hospice patients that left the hospice program, or 6.7% of hospice admissions, resulted in hospitalization. Roughly 300,000 hospice patients unenroll of which over 100,000 hospice patients leave the program for hospitalization. The majority of these patients,…

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Hospice Certifications

Certification that are accurate and timely are a key element in managing a compliant hospice agency. Certifications are not only for medical record compliance and proper patient care, but also impact the efficiency and success of the billing department to get claims paid in a timely manner. Hospice Benefit Periods First, we have to define…

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Part II: Supercharge Hospice Referrals with Objection Handling

In part one we discussed the process for how hospice marketers should handle objections. You can read the full article here: https://www.hospicetools.com/supercharge-your-hospice-referrals-with-objection-handling/ To recap, when presented with an objection there are 5 tips to remember: 1. Stop Take a breath. Don’t say anything for at least 1-2 seconds. Responding immediately means you haven’t heard the…

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