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Hospice Pro Tip: Be Courteous

“Really big people are, above everything else, courteous, considerate and generous – not just to some people in some circumstances – but to everyone all the time.” – Thomas J. Watson Courtesy is the hospice outcome that matters I recently spoke with a doctor who works in a hospital and complained about the HCAHPS –…

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Hospice Pro Tip: Being Present

“The present moment, if you think about it, is the only time there is. No matter what time it is, it is always now.” – Marianne Williamson The Importance of Being Present When Delivering Hospice Care Delivering hospice care can be difficult. Clinicians spend their days (and nights) dealing with patients and families going through…

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Hospice Pro Tip: Create a Great Experience

“How lucky I am to have something that makes saying goodbye so hard” Winnie the Pooh/A. A. Milne Create a Great Hospice Experience A great experience is a powerful differentiator in any market and is especially true for the hyper competitive hospice industry. Working towards creating a great experience for your patients and their families…

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IDG Dashboard. Fast, Comprehensive, & Flexible IDG

Introducing the New Hospice Tools IDG Dashboard Fast, robust, & flexible. All the information you need in a single easy view.  Organized: An organized & interactive IDG Agenda page built to provide all the relevant patient info at a glance while allowing you to kickoff new IDG updates for all your patients from a single location…

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Hospice EMR Design: Usability is Your Greatest Audit Shield

Jared Spool, the writer, researcher and usability expert, once said: “Good design, when it’s done well, becomes invisible. It’s only when it’s done poorly that we notice it.” Often though, poor design may not be noticed at first glance and only hits you when you’re using the product. By then it’s too late; you’ve bought…

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Caring Isn’t Enough. Plan for Alignment

Unlike traditional industries, hospice & palliative care providers have organizational & operational structures that pose unique challenges to alignment. While team members may be philosophically aligned around the idea of providing great personalized care to each patient, each team and team member can often find themselves so focused on their tasks and specific goals that…

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Size Matters: Why Bigger Hospice isn’t Better Hospice

As some hospice agencies grow bigger, small & mid-size agencies, the heart & soul of hospice, need the right tools to compete. Some interesting takeaways from the LexisNexis report on the Top 100 Hospice Providers of 2019. Click here to view the report. The top 100 hospice providers account for 41.82% of the market. The…

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Better Hospice with Crowd-Sourcing

“The experts do pretty well — they get the answer right about two-thirds of the time,” Surowiecki, the author of “The Wisdom of Crowds,” told CBS News, “but the audience [of Who Wants to be a Millionaire] gets the answer right 91 percent of the time.” Hospice Tools is a revolutionary new EMR. Built by…

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Better Hospice Through Automation

Automation Alarmists “The next wave of economic dislocations won’t come from overseas, it will come from the relentless pace of automation that makes a lot of good, middle-class jobs obsolete.” – President Obama in his farewell address “I’m running for president because we need to understand that artificial intelligence and robotics must benefit the needs…

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