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Hospice Telehealth: A Communication Myth with CAHPS Impact

Telehealth does not improve communication. Saying that telehealth improves communication in hospice is like saying you can’t be alone at a party. You’re at a party and around people therefore you must not be alone. You’re communicating via telehealth therefore telehealth must be improving communication. Nope. Telehealth improves access to care. Your team can make…

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CAHPS Education: Levels of Hospice Care

Q: What are the levels of hospice care and when is each appropriate? A: There are four levels of hospice care. Find out more about each level and when it is appropriate. Levels of Care: Routine Home Care (RHC): Routine Home Care is the most common level for hospice patients. Most hospice patients start on…

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CAHPS Tips: Increase Your Hospice Survey Response Rates

The CAHPS Hospice Survey response rate for the upcoming public reporting period, first quarter of 2017 through the fourth quarter of 2018 (1/1/2017 through 12/31/2018) is 32%. The response rate for the current public reporting period, fourth quarter of 2016 through the third quarter of 2018 (10/01/2016 through 09/30/2018) is 32%. How does your agency’s…

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CAHPS Education: Help With Pain

The education edition of valuable insights by our in-house hospice & palliative professionals covers the following CAHPS survey question: While your family member was in hospice care, did the patient get as much help with pain as needed? The potential answers for this question are: Never Sometimes Usually Always The answer you want your agency…

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CAHPS Education: Rate & Recommend This Hospice

The education topic for this edition covers 2 CAHPS Survey questions: Rating of this Hospice 1. Using any number from 0 to 10, where 0 is the worst hospice care possible and 10 is the best hospice care possible, what number would you use to rate your family member’s hospice care? Willing to Recommend this…

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CAHPS Education: Family Satisfaction

The Hospice Tools blog provides valuable insights by our in-house hospice & palliative professionals. The education topic for this edition covers the following CAHPS Survey question: How often did you get the help you needed from the hospice team during evenings, weekends, or holidays? The options are: A. Never B. Sometimes C. Usually D. Always…

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CAHPS Education: Easy Hospice Education for Patients & Caregivers

The Hospice Tools blog provides valuable insights by our in-house hospice & palliative professionals. Their expertise shows in our flexible EMR. Built from the ground up by hospice & palliative clinical, management, and operations specialists, Hospice Tools delivers a powerful, affordable, and easy to use EMR that simplifies hospice & palliative management. The education topic…

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CAHPS Education: Dignity and Respect

Hospice Tools is the flexible EMR built by hospice & palliative clinical & management experts. Our solution delivers a flexible, powerful, and affordable EMR that delivers smooth operations, improved compliance, user-friendly charting, and maximized revenue cycle management. We deliver hospice & palliative agencies the tools to simplify hospice & palliative care management to deliver top…

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