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Caring Isn’t Enough. Plan for Alignment

Unlike traditional industries, hospice & palliative care providers have organizational & operational structures that pose unique challenges to alignment. While team members may be philosophically aligned around the idea of providing great personalized care to each patient, each team and team member can often find themselves so focused on their tasks and specific goals that…

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Size Matters: Why Bigger Hospice isn’t Better Hospice

As some hospice agencies grow bigger, small & mid-size agencies, the heart & soul of hospice, need the right tools to compete. Some interesting takeaways from the LexisNexis report on the Top 100 Hospice Providers of 2019. Click here to view the report. The top 100 hospice providers account for 41.82% of the market. The…

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CAHPS Tips: Increase Your Hospice Survey Response Rates

The CAHPS Hospice Survey response rate for the upcoming public reporting period, first quarter of 2017 through the fourth quarter of 2018 (1/1/2017 through 12/31/2018) is 32%. The response rate for the current public reporting period, fourth quarter of 2016 through the third quarter of 2018 (10/01/2016 through 09/30/2018) is 32%. How does your agency’s…

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Better Hospice with Crowd-Sourcing

“The experts do pretty well — they get the answer right about two-thirds of the time,” Surowiecki, the author of “The Wisdom of Crowds,” told CBS News, “but the audience [of Who Wants to be a Millionaire] gets the answer right 91 percent of the time.” Hospice Tools is a revolutionary new EMR. Built by…

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