“Efficiency is doing things right. Effectiveness is doing the right things.” — Peter Drucker Reducing turnover and retaining your hospice staff is a critical element to your agency’s success. Reducing turnover impacts your agency’s ability to deliver consistent care with familiar faces which affects patients, referrals, CHAPS reporting, business operations, and much more. Performance, having well…
Read more“People buy into the leader before they buy into the vision.” — John Maxwell Keeping your hospice team members long-term is a critical element to your agency’s success. The stability impacts the delivery of consistent care which affects patients, referrals, CHAPS reporting, business operations, and much more. Leadership, team members confidence in their company’s leadership…
Read more“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” – Simon Sinek Keeping your hospice team members long-term is a critical element to your agency’s success. The stability impacts the delivery of consistent care which affects patients, referrals, CHAPS reporting, business operations, and much more. 7 Elements…
Read more“If you want to go fast, go alone. If you want to go far, go together.” – African proverb Retaining your team members is especially critical for hospice providers. The ability to keep team members long term and provide consistent care affects patients, referrals, CHAPS reporting, business operations, and much more. 7 Elements of Staff Retention…
Read moreHospice & Hospital Fast Facts 1 out of every 5 hospice patients unenrolls from the hospice program. 25% of hospice patients that left the hospice program, or 6.7% of hospice admissions, resulted in hospitalization. Roughly 300,000 hospice patients unenroll of which over 100,000 hospice patients leave the program for hospitalization. The majority of these patients,…
Read moreCertification that are accurate and timely are a key element in managing a compliant hospice agency. Certifications are not only for medical record compliance and proper patient care, but also impact the efficiency and success of the billing department to get claims paid in a timely manner. Hospice Benefit Periods First, we have to define…
Read moreIn part one we discussed the process for how hospice marketers should handle objections. You can read the full article here: https://www.hospicetools.com/supercharge-your-hospice-referrals-with-objection-handling/ To recap, when presented with an objection there are 5 tips to remember: 1. Stop Take a breath. Don’t say anything for at least 1-2 seconds. Responding immediately means you haven’t heard the…
Read moreHospice agencies rely on their marketers to grow their business by generating referrals. It’s the marketers job to connect with referral sources, present their agencies truthfully, professionally, and as the agency best suited to handle the referral sources’ hospice appropriate patients. If you approach sales as a numbers game and get your face in front…
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