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CAHPS Education: Help With Pain

The education edition of valuable insights by our in-house hospice & palliative professionals covers the following CAHPS survey question: While your family member was in hospice care, did the patient get as much help with pain as needed? The potential answers for this question are: Never Sometimes Usually Always The answer you want your agency…

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How Hospice Benefits SNF Referral Sources

“There are three kinds of lies: lies, damned lies, and statistics.” – British prime minister Benjamin Disraeli Last week our Hospice Tools Insights published a well-received article: Tips to Generate More Hospice Referrals It’s really about being proactive with your referral sources and showing them the benefits and value of hospice to make them more hospice minded rather than…

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Tips to Generate More Hospice Referrals

While people working in hospice tend to be altruistic, the hospice industry is hyper-competitive. Our hospice & palliative experts provide advice & insights on how small & mid-size agencies can get more referrals. This is especially important when competing against national enterprise level agencies and large vertically integrated health care networks. 5 Tips to Get…

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CAHPS Education: Rate & Recommend This Hospice

The education topic for this edition covers 2 CAHPS Survey questions: Rating of this Hospice 1. Using any number from 0 to 10, where 0 is the worst hospice care possible and 10 is the best hospice care possible, what number would you use to rate your family member’s hospice care? Willing to Recommend this…

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CAHPS Education: Family Satisfaction

The Hospice Tools blog provides valuable insights by our in-house hospice & palliative professionals. The education topic for this edition covers the following CAHPS Survey question: How often did you get the help you needed from the hospice team during evenings, weekends, or holidays? The options are: A. Never B. Sometimes C. Usually D. Always…

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CAHPS Education: Easy Hospice Education for Patients & Caregivers

The Hospice Tools blog provides valuable insights by our in-house hospice & palliative professionals. Their expertise shows in our flexible EMR. Built from the ground up by hospice & palliative clinical, management, and operations specialists, Hospice Tools delivers a powerful, affordable, and easy to use EMR that simplifies hospice & palliative management. The education topic…

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CAHPS Education: Dignity and Respect

Hospice Tools is the flexible EMR built by hospice & palliative clinical & management experts. Our solution delivers a flexible, powerful, and affordable EMR that delivers smooth operations, improved compliance, user-friendly charting, and maximized revenue cycle management. We deliver hospice & palliative agencies the tools to simplify hospice & palliative care management to deliver top…

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Patients are not in Control: Palliative Care as your Competitive Advantage

The hospice & palliative care industry is hyper-competitive and dominated by hospital & large health care systems as well as multi-state & national hospice agencies. Independent agencies often lack the resources to get their message out and compete for referrals. Recently yet another article was published and is making the rounds stating that patients have…

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Bye Bye HR Spreadsheets – Hello Compliance

The Office of the Inspector General recently released their report: Hospice Deficiencies Pose Risks to Medicare Beneficiaries OIG Report There is a lot to learn in the OIG report. However, an often overlooked aspect of deficiencies and corporate compliance are managing HR tasks. In APPENDIX A of the report we have a list of conditions…

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